06 July 2018
Professionals working in Human Resource Function Often solicit in a belief thattheir role is very descriptive in nature with intangible output; hence their performance cannot be measured accurately. Is it genuine?Definitely not, the performance of HR professionals can be measured like any other employee. Let’s reassess and redefine the role of HR Function.
Whenever HR professionals are askedto describe their role, they often talk about Recruitment, Compensation & Benefits, Performance Management, Training and Development, Managing and Motivating Employees, Succession Planning, Change Management, Organizational Development, so on and so forth. Are these the onlyroles of HR Professionals? Do HR Professionals have freedom to perform following tasks -?
The answer is big NO. HR professionals working in any organization cannot do any of the above-listed activities without the consent ofconcerned functional or team manager. So, what is the role of HR Professionals in an organizational set-up?
6. Compliance Manager – Organizations often get into trouble for not following applicable legislations as well as failing to comply with Standard Operating Procedures of an organization. Not complying with applicable legislations leads to punishable criminal offense and thereby affects operations of an organization; not complying with SOP’s led to corruption and thereby affects business continuity.
7. Brand Ambassadors – HR professionals communicate with several external agencies as well as job candidates, educational institutes and government bodies. They need to always represent values, culture, and ethics of an organization. Also, those employees who decide to separate from organization become its de-facto brand-ambassadors. HR must ensure that all employees who resign should be treated as per policies of an organization and with respect. The way HR professional conduct themselves in an organization is followed by all employees. Hence, it is a responsibility of HR professional to keep their conduct professional and follow values of an organization all the time.
8. Project Managers – Every sub-function of HR is a project. Campus hiring is a project and so do performance management, compensation benchmarking, cost-benefit analysis of new and existing benefits, and leadership development. Each of these projectsrequiresa thorough planning, information gathering, stakeholder’s management and execution. HR Professionals shall be efficient project managers.
All of the above-discussed activities are measurable. The success criteria of employees must be based on quantity, quality or other pre-meditated deliverables. In order to execute these roles, HR professionals must have a thorough understanding of the business model of organization, products or services of an organization, human psychology, and behavior, and awareness of competitions.
HR professionals need to understand that they are not Social Reformers or Human Right Activists working on the payroll of an organization. They are working for business. Their efforts must make the business profitable. Their primary role is to safeguard the interest of organization against all adversities.
Being well-versed with business model plus Thorough understanding of products or services of organization plus Ability to communicate effectively across hierarchy plus Attributes of a Consultant plus Project management abilities = Your Ticket to the Topmost Role in Organization.
Do you still believe that HR is a messenger between employees and management?
Do you still believe that HR plays an important role in your selection or termination or performance appraisal? If yes, then you are being misguided by your managers.
Do you still feel that performance of HR Professionals cannot be measured? In that case, please take help of HR Analytics. Anything that can be measured can be managed.
I will be glad to have your comments and feedback.
With multiple successes achieved through driving commercially embedded HR strategy and programs across Africa, Europe, the Middle East, USA, and Hong Kong, Sanjeev Himachali, Talent Strategist & Management Consultant exhibits over a decade and a half years of progressive, leadership experience and core competencies in talent acquisition, management, and development, HR program management, compensation & benefits management, and staff engagements. In January 2015 he launched Ecliptic HR Solutions to provide strategic human resource and talent management consulting across BFSI, Manufacturing, Automobile, IT & ITES, Telecom, Retail, and FMCG sectors.
As a Talent Strategist, Sanjeev partners with organization’s hiring managers to find, select, and hire top talent which exemplifies firm’s values and provides a foundation for organization’s future growth. Sanjeev is adept at expediting change management through leadership, differentiated talent models, attracting and developing the best talent, and building a culture of engagement, agility, and innovation. He has proved to be a trusted advisor to organizational leadership in initiating human capital management strategies and aligning HR best practices and processes with organizational objectives.
As a Management Consultant, Sanjeev is credited with pioneering best practice HR systems and processes for clients that brought a new era of employer brand visibility and saw the company’s HR systems heralded among the industry best. Sanjeev has championed psychometric assessment DISC and Thomas Profiling, and developed Managerial Competency Framework for clients, while simultaneously deploying succession planning strategies for high profile roles in organizations. He is highly experienced in the organizational diagnosis and the design and facilitation of events and staff development activities including executive coaching. Sanjeev has earned his MBA in HR and is certified in MBTI, PPA & Extended DISC Practice, and Green Belt Lean Six Sigma.
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